Once an order is placed, we do not accept cancellation, change of mind or refunds. Please check your order before you proceed to checkout. We have limited stock and high demand for all goods. We can not accept any cancellations, returns or change of mind once you are allocated the goods. We kindly ask you to consider this prior to completing your purchase. Also, due to hygiene reasons, do not accept any exchange, change of mind or refunds once we have shipped the goods. We know you value hygiene and would not want to receive someone's return, so it goes full circle. Hygiene is everything. Hope you can understand as we value and have very high hygiene standards. We ask you to be kind and compassionate during COVID-19 period.

Please note, all FREE shipping will take 5-12 business days from date of order. Our third parties contract delivery service is Australia Post. Whilst they are in full operation. There may be slightly delays due to COVID-19. Once again, we ask you to be kind and compassionate as we do not own Australia Post and do not have control over their operations and, we are a small business. Hope you can be understanding during tough times for everyone. We are doing our very best to ensure we fulfil every single order and answer every single email within 48-72 hours. 

Thank you for your patience and kindness =) Take care of you and your loved one.